Service Paperless FAQ

Paperless billing faqs

What are paperless billing and policy documents?
This is when you get your billing and policy documents electronically. We'll email you when your new billing and policy documents are available for review online. You can review, download and print the documents.
How can I enroll in paperless?
Visit the Manage account page and edit your settings in the "Paperless choices" section.
If I enroll in paperless, do all my billing and policy documents have to be paperless?
No. You can select which documents you'd like to receive electronically.
Where do I find my billing and policy documents?
They’re found in the “View documents” section of the Documents page. You can see your previous and current bills, all of your PEMCO policies, get proof of insurance documents and more.
Can I switch back to paper billing or policy documents later?
Yes, just visit the Manage account page and edit your settings in the "Paperles choices" section.
If I unenroll from paperless, will I still be able to view my billing and policy documents online?
Yes, they're always available in the "View documents" section of the Documents page.