You have questions about your online account?
We have answers!

Frequently asked questions:
Online account
It’s easy, and it only takes a couple of minutes. Simply click on “Sign in," then "Register now" and follow the instructions.
Your user name is your email address. If you can’t remember which address you used for your PEMCO online account, call 1-800-467-3626 and we’ll remind you.
You can use the “Forgot password?” link on the account sign-in page, which allows us to email you a secure link to reset your password. For security reasons, this secure link expires 24 hours after we send it to you.
Your account may be locked after too many unsuccessful attempts to sign in. If so, we sent you an email about this, and your account will automatically unlock after one hour. You can sign in after an hour, or you can reset your password to regain immediate site access. Use the “Forgot password?” link or the secure link within the email we sent you.

If you didn’t receive an email saying you’re locked out, then your account is still accessible. Use the “Forgot password?” link on our website to reset your password and regain access.
No, we need your email address for your account user name.
First, check your spam or junk email folder. If you still can’t find the email, please submit another request by clicking “Register for an account” on our website. You’ll receive a new activation email.
See if your Internet browser opened when you clicked the link. If not, open your browser, copy the link from the email message, and paste it into your browser’s address bar. If your link has already expired (they last 24 hours after we send them to you), you’ll be taken to the “Register for an account” webpage to start over and get a new activation email.
If you don't see all of your policies or if you have any other questions, please call us at 1-800-467-3626.
PEMCO’s online accounts don’t currently show claim information. Please hang in there, we’re working on new features.
Only you and PEMCO customer service employees can see your policy details.
No. PEMCO does not share contact information with anyone else, period. Check out our Privacy Policy, located at the bottom of every page on www.pemco.com.
You’re not required to list a driver with a learner’s permit, although we do appreciate it. Doing so will provide you with an ID card your children can carry in case they ever need to reference their insurance information.
Yes, your spouse must be added to your policy. And while your spouse’s vehicle is not required to be added to the policy, you often can get better coverage and a more favorable rate by doing so.
You should make PEMCO aware of all licensed drivers in your household including children, relatives, or others who live in your home.
As a general rule, drivers under age 25 and drivers with tickets or accidents on their records will cost more to insure than other drivers. Since each policy is different, there’s no standard, uniform premium impact, so it’s best to contact us for a quote if you need a specific figure.
There is no required policy change that all parents must make when their child heads to school. However, there may be discounts for student drivers or other savings, so it's a good idea to review your policy.
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