PEMCO claims center

Why repair instead of replacing your damaged glass? Because glass-chip repair doesn’t require you to pay a deductible. It’s also best to repair chips instead of replacing the windshield, if possible, to leave the factory seal intact. 

If you've already had your glass repaired or replaced and are seeking reimbursement, please email PEMCOCSDClaims@pemco.com. Include the following information: your policy number, shop invoice, date of the repair, vehicle repaired, glass company and the amount. We'll review your invoice and reimburse you according to your coverage. If changes are needed, we’ll contact you to explain.  

Safety first.

• Determine if there are any injuries and call 911 for help, if needed.
• Step away from traffic and move your car to the side of the road, if you can safely do so.

Limit statements.

• Exchange insurance information.
• Don’t discuss responsibility for the accident with anyone except the police.
• Don't discuss policy limits with anyone.

Record the facts you can safely gather.

• Date, time and location of the accident.
• The names, addresses and telephone numbers of registered owners, injured people, occupants of other cars and witnesses.
• Snap photos or get the descriptions and license plate numbers of the other cars involved.

Report the accident.

• Report the accident to the police.
• Call PEMCO at 1-800-467-3626 or sign in to your online account. We’ll get the information you’ve collected and begin the claims process.

Your claims representative will walk you through the claims process.

First, we’ll confirm the coverages in effect at the time of the accident and explain how they apply in your situation. Our Claims Department will investigate further and keep you updated on the progress of the investigation.

While every claim is different, we’ve established solid processes for evaluating the damages on a claim. These processes might include working with our Timesaver Repair Program, reviewing a submitted estimate or working with a contractor to get a bid for repairs.

Based on that evaluation, we’ll make payment under the provisions of your policy. This may entail getting a release from someone who has a claim against you or may be as simple as paying the towing company’s bill.

Safety first.

• Ensure that you and your family are safe.
• Call 911 for help, if needed.

Report the claim.

• Call PEMCO at 1‑800‑467‑3626 or sign in to your online account. We’ll get the information you’ve collected and begin the claims process.
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Protect your property from further damage.

• This might include securing a broken door after a burglary or covering up your property to keep the rain out.
• Keep records of any expenses so that your adjuster can review them.

A representative will be in contact with you promptly to discuss your claim. They’ll advise you on the claims process, verify the coverages that apply and work with you to resolve the claim.

While PEMCO will gladly recommend contractors in your area, you’re always free to find contractors on your own. The ultimate choice of who to hire is yours. Your representative will be there to guide you through the repair process and answer any questions.

Remember that your PEMCO homeowners policy does more than just repair or replace your home and property. If your home is not fit to live in as a result of a covered loss, we’ll provide reimbursement for costs over and above your normal expenses, such as restaurant meals or hotel costs, that result from being temporarily displaced.

You can report a claim to PEMCO 24 hours a day, 365 days a year, by calling 1‑800‑467‑3626 or signing on to your online account.

Safety first.

• Determine if there are any injuries and call 911 for help, if needed.
• Move your watercraft to safe harbor if possible.
• If trailering your boat when the accident occurred, move vehicles safely to the side of the road if possible, and step away from traffic.

Limit statements.

• Exchange insurance information.
• Don't discuss responsibility for the accident with anyone except the authorities.
• Don't discuss policy limits with anyone.

Record the facts you can safely gather.

• Date, time and location of the accident.
• The names, addresses and telephone numbers of registered owners, injured people, occupants of other watercraft or vehicles, and witnesses.
• Description and registration numbers of the other watercraft involved.
• Snap photos of the watercraft and accident scene.

Report the accident.

• Report the accident to the authorities.
• Call PEMCO at 1-800-467-3626 or sign in to your online account. We'll get the information you've collected and begin the claims process.

Your claims representative will walk you through the claims process.

First, we’ll confirm the coverages in effect at the time of the accident and explain how they apply in your situation. Our Claims Department will investigate further and keep you updated on the progress of the investigation.

While every claim is different, we've established solid processes for evaluating the damages on a claim. An adjuster will work with you to get covered repairs completed.