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Online Account

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For general inquiries, send us an email using our secure online form.

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Customer service representatives are available weekdays, 7 a.m. to 6 p.m., and Saturdays, 8:30 a.m. to 5:00 p.m.


Our service centers will be closed in observance of the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Indigenous Peoples' Day, Thanksgiving Day & Christmas Day.


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206-268-2735 for Customer Service
206-268-6512 for Claims

Mail correspondence

PEMCO Mutual Insurance Company
PO Box 778
Seattle, WA 98111-0778

Policy payments

PEMCO Payment Center
PO Box 91026
Seattle, WA 98111-9126


Seattle headquarters

1300 Dexter Avenue N.
Seattle, WA 98109-3571

206-628-4000 phone
1-800-467-3626 toll free

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Please note: Onsite services are not available at our offices at this time.