I love the fact that Northwest consumers have ranked PEMCO the highest in customer satisfaction for five straight years, as revealed recently by J.D. Power.
We compete with other insurers to earn the trust of Northwest residents who need protection for their cars, possessions, and loved ones. And it's you – our neighbors who drive in the communities we serve – who gave us the highest ranking in J.D. Power's 2017 U.S. Auto Insurance Study.
We're not patting ourselves on our back. You are, and that's very cool.
J.D. Power began evaluating the Northwest region – Washington, Oregon, Idaho, Montana, and Wyoming – in 2013, as a new focus in its longtime nationwide study. PEMCO earned the highest ranking for customer satisfaction that year and each year since.
You see, although PEMCO is a Northwest company that serves only Washington and Oregon residents, we've outperformed larger insurers, earning higher marks from consumers than our national big-name competitors. That's a big deal to those of us who work here.
And now we've earned that distinction five straight years.
When 45,624 people responded to J.D. Power's 2017 national survey, and the Northwest region residents again ranked PEMCO at the top, it validated that we walk our talk when we say that people are at the heart of our business, and that they can depend on us to anticipate and support their changing needs.
Your responses make us proud. Just like they did a few years ago, when we ordered some mini-award plaques and invited employees to shoot photos of them in the communities we serve. I had fun snapping shots in places like Tri-Cities and Yakima, while colleagues captured the plaque in Walla Walla, Oregon's high desert, and elsewhere.
Thank you, neighbors! We promise to continue working hard to earn your trust every day.
PEMCO Insurance received the highest numerical score in the Northwest region in the J.D. Power 2013-2017 U.S. Auto Insurance Study. 2017 study based on 45,624 total responses from 11 insurance providers in the Northwest region (ID, MT, OR, WA, WY) measuring experiences and perceptions of customers, surveyed February - April 2017. Your experiences may vary. Visit jdpower.com.