High Five!

J.D. Power has ranked PEMCO Insurance “Highest in Customer Satisfaction among Auto Insurers in the Northwest Region, Five Years in a Row.”

JD Power five trophies

Your story is our story

People are the heart of our business. It’s not just about protecting their “things.” It’s about protecting their ability to carry on their normal lives – even when nothing feels normal.

We’re honored to add another J.D. Power trophy to the case. But we’re even prouder of the people we stand behind and the difference we can make in their lives.

Our customers say it best:

PEMCO Insurance received the highest numerical score in the Northwest region in the J.D. Power 2013-2017 U.S. Auto Insurance Study. 2017 study based on 45,624 total responses from 11 insurance providers in the Northwest region (ID, MT, OR, WA, WY) measuring experiences and perceptions of customers, surveyed February - April 2017. Your experiences may vary. Visit jdpower.com.

I bumped into a parking garage post and called PEMCO. The agent quickly handled the claim and was able to give me a list of all the surrounding area body repair shops that they partner with. Wonderful customer service agent who empathized with my situation and first concern was if I was alright.​2015
​I have PEMCO for my auto, home, and mariner policies, and I have had such a great experience. Our claims processes have been quick and responsive. They've care of all the details. I will never look elsewhere for insurance.​June, 2017
We purchased a vehicle and I was able to go online quickly make the adjustments needed to change our auto insurance. I was having a small problem and was able to email my information via the online system and within hours we had the new insurance set up for our car. Thank you for your awesome response time!!May, 2017
Great service from the moment I signed up. Everything was easy as a short phone call for my initial set up. Very affordable, and they always try to get you the best deal, instead of trying to tack on extras to get more money. Would definitely recommend, plus their online site is super user friendly!!!May, 2017
My wife and I have been with PEMCO for years and have had several accidents. PEMCO has never dropped us. I have given other companies the opportunity to better my annual premium. None have come close. We will never leave PEMCO.April, 2017
My car was totaled and within two weeks I had my insurance money to replace my car ... they instantly responded to any questions or concerns I had. Thank all of you for being such a wonderful insurance company. I am very impressed.April, 2017
I am very happy with PEMCO Insurance. Awesome detailed information from customer service, low rates for great coverage, easy access to make changes. I recommend them to family, friends, co-workers, and customers.February, 2017
My vehicle was completely totaled by a young kid with no insurance. I had fantastic service from helping me with a rental car to being able to purchase a new vehicle. It was a traumatic experience, and they were fast and very pleasant.January, 2017
I was hit yesterday and within 3 hours I had a rental car, my undrivable car was towed, and a claim was started with PEMCO and the other driver’s insurance. This was on a Friday afternoon before Christmas weekend. Very courteous and professional. In my 20 years with them it is my first claim, and I was very pleasantly surprised. Would recommend to anyone and everyone! Thank you for all you do!!December, 2016
Had to use my coverage recently. Vehicle was a total loss. From customer service, to the towing desk, to the claims adjuster, all were very easy to work with, very calming, and very empathetic. Hopefully you don't need your coverage, but if you do, it’s nice to know they've got your back. Is insurance cheap? No, but I'm very confident that I'm getting what I'm paying for with PEMCO. Highly recommended.November, 2017
I love the fact when I call PEMCO, on the first ring, I get a live friendly voice, who asks me what I am calling about, and then connects me to the right person who answers again, with a friendly voice, and provides useful information. Response times are outstanding. PEMCO's customer service is not just leading for insurance, but leading overall.July, 2016
I have never had a single bad experience with PEMCO's services. The customer service I've received from this company is unmatched and I appreciate it so much. Thank you all for the continued commitment to serving your community in such a high quality way.July, 2016
I was involved in an accident. I rear-ended a car from a complete stop. I got sued. PEMCO took care of everything for me and was polite and professional. I would highly recommend their company for any of their insurance products. Thank you very much, and I am glad this case is over finally.July, 2017
Three auto collisions in three years, none our fault. Each time PEMCO helped us get medical treatment quickly and effectively. Our agent was great, too, ensuring we got information and coverage we needed, along with advice for future concerns. We upped our auto and got an umbrella for the home, too. I know now firsthand how a medical incident can put you on the streets. Thank God that didn't happen to us.2016
I have my car and home insurance through PEMCO, and I wouldn't switch to another insurance company if they paid me. The people who work in the claims department have always been informative and have kept me in the loop. They will fight for you and I love that they are a local company.2016
I have been a PEMCO policy holder since 1979. As hard as I try, I have had to call PEMCO and file a claim a few times. Recently, I had a vehicle incur some rodent damage to the electrical wiring in the engine compartment. Evidently, they can burrow into small areas, and they found the wire harness assembly to their liking. When I took it in for service, the dealership suggested that I contact my insurance company since the repairs would be expensive. The PEMCO claims representative was thorough, polite, and professional. My claim was handled and the vehicle has been repaired as if the damage never happened. I am grateful to have PEMCO watching out for me. March, 2017
After a minor bingle I was so thrilled to be able to look up my auto policy details and report the accident through the PEMCO App. It literally took me 3 mins to make the claim. My adjuster made contact the very next day with all the information I needed. Thank you, PEMCO for giving me the flexibility to do business with you in the way that's most convenient for me!April, 2017
What can I say! I may pay more but I always please to get an assistant from call. I mean I don't hear any machine talk and going thru. Time I need urgent help on my car towing or pickup. I called PEMCO and nice lady answered my call and direct me to towing company. As long as I stay in WA, I maintain my relationship with PEMCO.November, 2016