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Six-Cess! PEMCO Insurance wins J.D. Power Award for the sixth year in a row

Thursday, June 28, 2018by  PEMCO Insurance

​PEMCO Insurance is proud to announce it's won the J.D. Power Award for "Highest Customer Satisfaction among Auto Insurers in the Northwest Region," for the sixth straight year.

The award, which PEMCO has taken home every year since it began in 2013, speaks to the importance the entire company places on its customers.

"Winning this award six years in a row is a direct result of the passion, commitment, and values all of our employees demonstrate every day," said PEMCO CEO Stan McNaughton. "We continually strive to give our customers a remarkable experience, and all of our employees, in every department across the organization, help us achieve that."

Providing customers the best possible service is a PEMCO hallmark; receiving the JD Power recognition continues to validate the company's mission to "free our communities to worry less and live more."   

PEMCO serves Washington and Oregon residents exclusively and consistently outperforms larger insurance companies, earning higher customer-satisfaction rankings than its regional and national-carrier competitors. In fact, to land the top spot for the sixth consecutive year, PEMCO scored 29 points higher than the average score earned by Northwest Region insurers.

PEMCO uses the power of human connection at every touchpoint to help our communities thrive. We act with integrity and understand that trust is earned everyday with each customer experience.

"Over our nearly 70-year history serving the Northwest, our approach to service has been rooted in developing relationships with our customers and communities where we are constantly listening to help drive new innovations and product offerings," McNaughton said. "As the industry and our customers' preferences continue to evolve, we're always looking for ways to adapt to their needs." 


Disclaimer: PEMCO Insurance received the highest score in the Northwest Region of the J.D. Power 2013-2018 U.S. Auto Insurance studies of customers' satisfaction with their auto insurance provider. Visit


About PEMCO Insurance

PEMCO Insurance is a true Northwest company providing auto, home, and boat insurance to our neighbors since 1949. Consistently ranked highest in customer satisfaction, people are the heart of our business. They can depend on us to anticipate and support their changing needs. PEMCO is committed to serving organizations that positively impact our local communities. We were started by a Seattle schoolteacher and stay true to our roots by focusing on nonprofits and organizations that support youth, education, and public safety. To learn more, visit


About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

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