Internet security

Information collected

PEMCO wants to improve your online experience with us. That’s why we want you to be aware of the type of information we collect during your online experience. We collect your name, address, and other information only when you provide it to us. When you provide this information we may be able to save some of it for a future visit to our site. For example, if you start a quote request, we save this information, using strong security protocols, so that if you return to our website you won’t have to re-enter the same information. Through a service we use with a third party, once you give us some basic information like your name, address and date of birth, we may be able to pre-fill your insurance information such as what vehicles you own and what drivers live in your home.

We use “cookies” and other analytical tools to track your visits to our websites, record information about your navigation of our website, and your use of our mobile applications. The information we obtain from cookies is non-personally identifiable information. This means we can’t identify you personally just because you visited our site. We are simply adding your experience to statistics we compile about the use of our websites. Our mobile and social media sites may also collect non-personally identifiable demographic information about you (such as age, gender, city and state). We count the number of downloads of our mobile applications, how many visitors we have on our social media sites, and how many viewings we have of our website.

We use these statistics to develop new services and improve our online content. We want to know what you like and dislike about our site, and where you may have trouble navigating our website. Although most browsers allow you to disable cookies this may cause you to have to enter information more than once because the history on our website is not saved. Rest assured the information within these cookies are encrypted and our security measures are designed to prevent others from accessing any of your information.

We also may use advertising companies to display our ads on other Websites. These advertising companies may collect non-personally identifiable information about the websites you visit and what you purchase to display ads about products and services that may interest you. We may also share information about your use of our website with these companies in order to collect market research.

Website security

The privacy and confidentiality of your information is important to us. We use strong security protocols to help protect your data from access while it is in transit. This means that we encrypt your data while it is being sent. Only those who have a job reason to access our servers are permitted to access the servers. Our employees subscribe to a Code of Ethics and are aware of the privacy of personal information.

All personal data transactions on our website are handled with 128-bit SSL (Secure Socket Layer) encryption (the industry standard). An encrypted SSL connection requires all information sent between a client and a server to be encrypted, protecting private information from interception over the Internet.

The member account portion of our website is available only to policyholders. You are allowed access to your policy and account information in a private and secure manner. This means to access the quote, policy and billing information pages you also need to use a web browser that supports 128 bit encryption. Our web pages can be accessed by users of Microsoft Internet Explorer 6 and more recent versions. You can also reach our website through use of Google Chrome, Safari and Firefox.


In general, Internet email messages are not secure, unless they are encrypted. You should use discretion before submitting any personal or financial information via email. Information communicated via email messages traveling through the Internet may be intercepted, collected, used or disclosed by others. If you are concerned about the security of email communications, please send your forms or correspondence through the postal service or use the telephone to contact us directly.