For the seventh consecutive year, PEMCO Mutual Insurance has earned the J.D. Power Award for "Highest Customer Satisfaction among Auto Insurers in the Northwest Region." PEMCO has received the honor every year since 2013, when J.D. Power's award for the Northwest Region first began.
"To win this award for a seventh consecutive year speaks volumes about the hard work, dedication and commitment to customers that our employees exhibit every day," said PEMCO CEO Stan McNaughton. "A company is only as good as its people, and I feel fortunate we've got some of the best working here."
Driven by a mission to "free our communities to worry less and live more," PEMCO is committed to providing the best possible service to customers and pledges to defend what matters to them most, offering coverage that enables Northwesterners to live their lives knowing PEMCO has their back.
PEMCO's latest customer satisfaction scores reflect the importance the entire company places on its customers. PEMCO serves Washington and Oregon residents exclusively and this year, it again outperformed competitors, earning higher customer-satisfaction rankings than 11 other rank-eligible regional and national carriers included in the Northwest Region. In fact, PEMCO continued its legacy to exceed industry standards by scoring 34 points higher than the average score earned by insurers across the region.
Since 1949, PEMCO has served Northwest residents using the power of human connection at every touchpoint to help its communities thrive. As a mutual company, it is dedicated to doing business with integrity and building trusting relationships within the marketplace.
"As PEMCO recognizes its 70th Anniversary this year, the J.D. Power Award for customer satisfaction is the perfect way to celebrate our deep-rooted and long-standing relationship with our Northwest customers and community," McNaughton said. "We look forward to continuing this successful relationship for another seven decades and beyond."
Disclaimer: PEMCO Insurance received the highest score in the Northwest Region of the J.D. Power 2013-2019 U.S. Auto Insurance studies of customers' satisfaction with their auto insurance provider. Visit jdpower.com/awards.
About PEMCO Insurance
PEMCO Insurance is a true Northwest company providing auto, home, and boat insurance to our neighbors since 1949. Consistently ranked highest in customer satisfaction, people are the heart of our business. They can depend on us to anticipate and support their changing needs. PEMCO is committed to serving organizations that positively impact our local communities. We were started by a Seattle schoolteacher and stay true to our roots by focusing on nonprofits and organizations that support youth, education, and public safety.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.