Press Releases

How PEMCO helped customers, employees, communities at height of pandemic

April 9, 2020 by PEMCO Insurance
Updated 3/22/21 

For more than 70 years, people have always been our top priority. We take pride in the fact that when times are stressful, the people in our communities know they can count on us. 

As Defenders of Your Northwest, PEMCO is committed to doing our part. Here’s how PEMCO helped our customers, our employees, and our communities at the height of the COVID-19 pandemic.


These have been difficult and uncertain times for many. Insurance is meant to provide peace of mind, so PEMCO took steps to help alleviate some of the emotional and financial stress that we know many of our customers had been experiencing. 

Auto premium relief – Policyholders automatically received a 15% credit on their monthly premiums from April through October 2020. 

Billing relief – The PEMCO customer service team continues to help customers in financial crisis tailor flexible payment arrangements to fit their individual situations, depending on their payment methods and frequency. For customers seeking individual assistance with billing, please call 800-467-3626 or chat online with our agents via your account.

Temporarily suspended cancelations – During the initial state of emergency, PEMCO didn't cancel customers for nonpayment.

Extended coverage for driving for deliveries – If you were among the many people who were asked by employers to make personal deliveries or you got a new job as a driver delivering packages, etc., PEMCO added temporary coverage for Washington and Oregon drivers who use their personal cars to deliver property for compensation. This coverage continued through March 31, 2021, for Washington Auto polices; and through April 30, 2021 for Oregon Auto policies. We still offer an optional Rideshare endorsement, which covers transporting people as a rideshare driver. If you want to know more about this, contact your local agent or PEMCO directly. 

Keeping our employees and agents safe – Early on because of growing COVID-19 concern, we took immediate steps at all our offices:
  • Closed our lobbies to visitors, customers, and non-essential vendors (re-opening date TBD) 
  • Expanded social distancing practices
  • Required all large meetings to be held via video conferencing
  • Restricted all business travel

Work from home – As of March 20, 2020, PEMCO enabled almost all of our employees to work from home.

Ensuring our staff are supported – Additionally, we helped our workforce by:

  • Offsetting some of the costs associated with individual needs because of COVID-19, including helping arrange for alternative daycare and home schooling, assisting with remote work technology, and more
  • Covering all costs related to COVID-19 testing and medical treatment
  • Extending sick pay, extended illness bank pay and short-term disability pay related to COVID-19.
Maintaining service levels – PEMCO is proud of our service agents, our community agents and our claims staff who have continued to maintain the highest customer service levels throughout this crisis. While our physical office spaces may be closed, PEMCO is continuing operations – our phones, email, and other systems are all operating without disruption in service to our colleagues, customers and claimants.


​PEMCO is committed to the people we serve, and the communities we live in. As we continue to navigate challenges brought on by COVID-19, we recognize our responsibility to do all we can to support our region.

We have been and remain committed to our customers in Oregon and Washington not because it’s good for business, but because it’s the right thing to do. Thank you for being a loyal customer and know that we’re always here for you when you need us. 

Share on social media

Comments on this post