PEMCO will give all
policyholders a 15% credit on their monthly auto policy premium through October 2020.
For more than 70 years, people have always been our top
priority. We take pride in the fact that when times are stressful, the people
in our communities know they can count on us. That’s never been more true than
it is right now, as our neighbors and our nation work to respond to the
COVID-19 outbreak.
As Defenders of Your Northwest, PEMCO is committed to doing
our part. Here’s how PEMCO is helping our customers, our employees, and our
communities.
FOR OUR CUSTOMERS
These have been difficult and uncertain times for many.
Insurance is meant to provide peace of mind, so PEMCO is taking steps to help
alleviate some of the emotional and financial stress that we know many of our
customers have been experiencing.
Auto premium relief – We know our customers are
responsible, and those that can have been abiding by state and local
stay-at-home orders. That means many people are driving fewer miles, resulting
in fewer collisions and fewer insurance claims. Thanks to this trend, PEMCO is
able to provide auto premium relief to all our auto customers. Policyholders
will automatically receive a 15% credit on their monthly premiums through October 2020. (See note about timing below.) No action is required – customers will
automatically receive the credit to their accounts.
NOTE ABOUT TIMING: For those who pay monthly, you can expect to see the credit applied by the 15th of the next month. You can view your credit on invoices received or by going to your online account. It will show once your credit has been calculated and applied.
- If you've paid in full, you will get a refund check from us for each of these six months.
- If you're on a payment plan and nothing is due during these three months, you'll see the credit on your next bill.
- The credit will apply to any past due amount, then current due, and
finally any unbilled amounts.
Billing relief – While the COVID-19 outbreak has
impacted all of us, each of us has felt that pain in different ways. That’s why
we’re making sure we don’t add to the burden of people whose incomes are
directly affected by illness or COVID-19 shutdowns. The PEMCO customer service
team has been helping customers in financial crisis tailor flexible payment
arrangements to fit their individual situations, depending on their payment
methods and frequency. For customers seeking individual assistance with
billing, please call 800-467-3626 or chat online with our agents via your
pemco.com account.
Temporarily suspended cancelations – Now isn’t the
time to worry about your personal insurance. PEMCO wants to make sure
policyholders retain coverage during the current coronavirus state of
emergency. In almost every case, PEMCO won’t cancel customers for nonpayment
through May 9 in Washington and through May 23 in Oregon. Customers can call
our customer service agents at 800-467-3626 to discuss payment options.
Extended coverage for driving for deliveries – If
you’re among the many people who are now being asked by employers to make
personal deliveries or you’ve gotten a new job as a driver delivering
such things as restaurant takeout, groceries, prescriptions and packages, PEMCO
has added temporary coverage for Washington and Oregon drivers who use their personal cars
to deliver property for compensation. That means your vehicle is still covered while you’re out
there helping to keep the world moving. This coverage has been extended
automatically, with no need to call or make changes online. See more
details here.
FOR OUR EMPLOYEES AND
AGENTS
Keeping our employees and agents safe – Our
commitment to personal service is why so many of our customers choose PEMCO –
and why they stay with PEMCO. And our commitment to personal service also means
we’re committed to our people, which is why we’re also working hard to make
sure our employees and agents felt and stayed safe. Early on because of growing
COVID-19 concern, we took immediate steps at all our offices:
Closed our lobbies to
visitors, customers, and non-essential vendors
Expanded social
distancing practices
Required all large
meetings to be held via video conferencing
Restricted all business
travel
Work from home – As of March 20, PEMCO enabled almost
all of our employees to work from home.
Ensuring our staff are supported – Additionally,
we’re helping our workforce by:
- Offsetting some of the costs associated with individual
needs because of COVID-19, including helping arrange for alternative
daycare and home schooling, assisting with remote work technology, and
more
- Covering all costs related to COVID-19 testing and
medical treatment
- Extending sick pay, extended illness bank pay and
short-term disability pay related to COVID-19
Maintaining service levels – PEMCO is proud of our
service agents, our community agents and our claims staff who have continued to
maintain the highest customer service levels throughout this crisis. While our
physical office spaces may be closed, PEMCO is continuing operations – our
phones, email, and other systems are all operating without disruption in
service to our colleagues, customers and claimants.
FOR OUR COMMUNITY
PEMCO is committed to the people we serve, and the
communities we live in. As we continue to navigate challenges brought on by
COVID-19, we recognize our responsibility to do all we can to support our
region.
Employees and PEMCO give to Red Cross – PEMCO is
matching employee donations to the Red Cross. Donations are going directly to
the Northwest Region of the American Red Cross, assisting them to deliver on
their disaster relief mission for our community during this critical time and
ensuring they can maintain a sufficient supply of blood to help patients in
need and continue to provide critical relief services to people affected by
disasters big and small. Join us in supporting our Northwest Region by giving
to the American Red Cross!
We have been and remain committed to our customers in Oregon
and Washington not because it’s good for business, but because it’s the right
thing to do. Thank you for being a loyal customer and know that we’re always
here for you when you need us.
