Updated 3/22/21
For more than 70 years, people have always been our top
priority. We take pride in the fact that when times are stressful, the people
in our communities know they can count on us.
As Defenders of Your Northwest, PEMCO is committed to doing
our part. Here’s how PEMCO helped our customers, our employees, and our
communities at the height of the COVID-19 pandemic.
FOR OUR CUSTOMERS
These have been difficult and uncertain times for many.
Insurance is meant to provide peace of mind, so PEMCO took steps to help
alleviate some of the emotional and financial stress that we know many of our
customers had been experiencing.
Auto premium relief – Policyholders
automatically received a 15% credit on their monthly premiums from April through October 2020.
Billing relief – The PEMCO customer service
team continues to help customers in financial crisis tailor flexible payment
arrangements to fit their individual situations, depending on their payment
methods and frequency. For customers seeking individual assistance with
billing, please call 800-467-3626 or chat online with our agents via your
pemco.com account.
Temporarily suspended cancelations – During the initial state of
emergency, PEMCO didn't cancel customers for nonpayment.
Extended coverage for driving for deliveries – If
you were among the many people who were asked by employers to make
personal deliveries or you got a new job as a driver delivering
packages, etc., PEMCO
added temporary coverage for Washington and Oregon drivers who use their personal cars
to deliver property for compensation. This coverage continued through March 31, 2021, for Washington Auto polices; and through April 30, 2021 for Oregon Auto policies. We still offer an optional Rideshare endorsement, which covers transporting people as a rideshare driver. If you want to know more about this, contact your local agent or PEMCO directly.
FOR OUR EMPLOYEES AND
AGENTS
Keeping our employees and agents safe – Early on because of growing
COVID-19 concern, we took immediate steps at all our offices:
Closed our lobbies to
visitors, customers, and non-essential vendors (re-opening date TBD)
Expanded social
distancing practices
Required all large
meetings to be held via video conferencing
Restricted all business
travel
Work from home – As of March 20, 2020, PEMCO enabled almost
all of our employees to work from home.
Ensuring our staff are supported – Additionally,
we helped our workforce by:
- Offsetting some of the costs associated with individual
needs because of COVID-19, including helping arrange for alternative
daycare and home schooling, assisting with remote work technology, and
more
- Covering all costs related to COVID-19 testing and
medical treatment
- Extending sick pay, extended illness bank pay and
short-term disability pay related to COVID-19.
Maintaining service levels – PEMCO is proud of our
service agents, our community agents and our claims staff who have continued to
maintain the highest customer service levels throughout this crisis. While our
physical office spaces may be closed, PEMCO is continuing operations – our
phones, email, and other systems are all operating without disruption in
service to our colleagues, customers and claimants.
FOR OUR COMMUNITY
PEMCO is committed to the people we serve, and the
communities we live in. As we continue to navigate challenges brought on by
COVID-19, we recognize our responsibility to do all we can to support our
region.
We have been and remain committed to our customers in Oregon
and Washington not because it’s good for business, but because it’s the right
thing to do. Thank you for being a loyal customer and know that we’re always
here for you when you need us.
