How PEMCO is helping customers, employees, communities in COVID-19 times

PEMCO will give all policyholders a 15% credit on their monthly auto policy premium through July 2020, pending regulatory approval.

For more than 70 years, people have always been our top priority. We take pride in the fact that when times are stressful, the people in our communities know they can count on us. That’s never been more true than it is right now, as our neighbors and our nation work to respond to the COVID-19 outbreak.

As Defenders of Your Northwest, PEMCO is committed to doing our part. Here’s how PEMCO is helping our customers, our employees, and our communities.

FOR OUR CUSTOMERS

These have been difficult and uncertain times for many. Insurance is meant to provide peace of mind, so PEMCO is taking steps to help alleviate some of the emotional and financial stress that we know many of our customers have been experiencing.

Auto premium relief – We know our customers are responsible, and those that can have been abiding by state and local stay-at-home orders. That means many people are driving fewer miles, resulting in fewer collisions and fewer insurance claims. Thanks to this trend, PEMCO is able to provide auto premium relief to all our auto customers. Policyholders will automatically receive a 15% credit on their monthly premiums for April, May, June and July. (See note about timing below.) No action is required – customers will automatically receive the credit to their accounts.  

NOTE ABOUT TIMING: For those who pay monthly, you should see your first month of premium relief by June 1. For May, June, and July you can expect to see the credit applied by the 17th of the next month. You can view your credit on invoices received or by going to your online account. It will show once your credit has been calculated and applied.

• If you've paid in full, you will get a refund check from us for each of these three months.
• If you're on a payment plan and nothing is due during these three months, you'll see the credit on your next bill.
• The credit will apply to any past due amount, then current due, and finally any unbilled amounts.
  

Billing relief – While the COVID-19 outbreak has impacted all of us, each of us has felt that pain in different ways. That’s why we’re making sure we don’t add to the burden of people whose incomes are directly affected by illness or COVID-19 shutdowns. The PEMCO customer service team has been helping customers in financial crisis tailor flexible payment arrangements to fit their individual situations, depending on their payment methods and frequency. For customers seeking individual assistance with billing, please call 800-467-3626 or chat online with our agents via your pemco.com account.

Temporarily suspended cancelations – Now isn’t the time to worry about your personal insurance. PEMCO wants to make sure policyholders retain coverage during the current coronavirus state of emergency. In almost every case, PEMCO won’t cancel customers for nonpayment through May 9 in Washington and through May 23 in Oregon. Customers can call our customer service agents at 800-467-3626 to discuss payment options.

Extended coverage for driving for deliveries – If you’re among the many people who are now being asked by employers to make personal deliveries or you’ve gotten a new job as a driver delivering such things as restaurant takeout, groceries, prescriptions and packages, PEMCO has added temporary coverage for Washington drivers who use their personal cars to deliver property for compensation. (We are working to provide this coverage in Oregon as well.) That means your vehicle is still covered while you’re out there helping to keep the world moving. This coverage has been extended automatically, with no need to call or make changes online. See more details here.

FOR OUR EMPLOYEES AND AGENTS
 
Keeping our employees and agents safe – Our commitment to personal service is why so many of our customers choose PEMCO – and why they stay with PEMCO. And our commitment to personal service also means we’re committed to our people, which is why we’re also working hard to make sure our employees and agents felt and stayed safe. Early on because of growing COVID-19 concern, we took immediate steps at all our offices: