Four-peat! PEMCO Insurance ranks “Highest in Customer Satisfaction among Auto Insurers in the Northwest Region,” by J.D. Power for the fourth straight year
Study finds that PEMCO’s score improved by 10 points compared to a year ago
SEATTLE – PEMCO Insurance is proud to announce it has once again earned the highest ranking for customer satisfaction in the Northwest Region from J.D. Power – for the fourth consecutive year.
Since J.D. Power began evaluating the Northwest Region in 2013, PEMCO has achieved the highest ranking each year among award-eligible auto insurers in a five-state region.
To earn the top spot, J.D. Power's 2016 U.S. Auto Insurance Study ranked PEMCO the highest in customer satisfaction with a score of 847 points based on a 1,000-point Customer Satisfaction Index Ranking scale. In 2016, PEMCO surpassed its own 2015 score by 10 index points. It scored 41 index points higher than the next-closest competitor and bested the Northwest Region's average by 44 index points.
"We're beyond ecstatic that those we serve in the Northwest have ranked us highest for customer satisfaction for the fourth year in a row," said PEMCO CEO Stan McNaughton. "The prestigious J.D. Power award is a testament to the hard work and dedication of all PEMCO employees who consistently show our customers that we're truly local and a lot like them, which gives us special insights to serve them like no one else can."
The J.D. Power study, conducted from January to March 2016, reflects consumer opinions from 44,681 total responses nationally. In the Northwest Region, it measures 11 award-eligible auto insurers that do business both regionally and nationally.
Though PEMCO serves Washington and Oregon residents exclusively, it has routinely outperformed larger insurance companies, earning higher customer-satisfaction rankings than its regional and national-carrier competitors within the Northeast.
This year, PEMCO earned top scores in the region for the study's five measured categories: interaction, price, policy offerings, Billing Process and Policy Information, and claims.
J.D. Power's Northwest Region includes Washington, Oregon, Idaho, Montana and Wyoming.
Disclaimer: PEMCO Insurance received the highest numerical score among 11 providers in the Northwest in the J.D. Power 2013-2016 U.S. Auto Insurance Studies. 2016 study based on 44,681 total responses measuring the experiences and perceptions of consumers with their auto insurer, surveyed January - March 2016. Your experiences may vary. Visit jdpower.com.
About PEMCO Insurance
PEMCO Insurance, established in 1949, is a Seattle-based provider of auto, home, boat, and umbrella insurance to Northwest residents. PEMCO Insurance is sold to consumers by the method they choose – phone, local community agents, or online. For more information, visit pemco.com. J.D. Power has ranked PEMCO "Highest in Customer Satisfaction among Auto Insurers in the Northwest Region, Four Years in a Row." For J.D. Power award information, visit jdpower.com.
About J.D. Power
J.D. Power is a global marketing information company that represents the voice of the customer. For more information, visit www.jdpower.com.